Shipping policy

Shipping Policy — Crown Nest

At Crown Nest, we treat every order as a precious piece. We work with trusted suppliers and carriers to ensure safe, fast deliveries and the experience a luxury customer deserves.

1. Order Processing

After payment confirmation:

Processing takes between 1 and 3 business days.

During periods of high demand, it may take up to 5 business days.

Once your order has been shipped, you will receive an email with:

Tracking code

Shipping updates

Carrier information

2. Delivery Time

We currently ship to the United Kingdom.

Estimated time:

7 to 15 business days for delivery

Slight variation may occur depending on the region and carrier logistics.

Important: These are estimates and may vary due to external factors (customs, weather, carrier delays).

3. Shipping Fees

Shipping costs are calculated at checkout, based on the weight and size of the product.

For large orders, additional shipping costs may apply and will be informed before checkout.

4. Large Orders (Furniture)

Larger items may:

Be shipped separately

Require scheduled delivery

Have custom packaging for extra protection

We guarantee professional packaging to ensure each item arrives in perfect condition.

5. Order Tracking

Once shipped, you can track your order using the tracking link.

If you do not receive the tracking code within 5 business days of purchase, please contact us.

6. Products in Different Warehouses

Some products may be shipped from different warehouses, resulting in separate deliveries.

Don't worry — this is normal in luxury stores that work with international curators.

7. Delivery Failure

The carrier may attempt to contact you to:

Schedule delivery

Confirm address

Resolve access restrictions

If delivery fails due to an incorrect address or absence at the location, a new shipping fee may be required.

8. Shipping Damage

If the order arrives damaged or with compromised packaging:

1. Photograph the product and packaging before fully opening it.

2. Contact us within 48 hours.

3. We will resolve this as a priority.

Your safety and trust come first.